Policies & Information
How Avelissea ships your order, how long delivery takes and what to do if anything needs attention along the way.
Last updated October 15, 2026
Free on every product.
Free returns & exchanges.
Estimated delivery time.
Help at every step.
Shipping Manifest
Every key detail of our shipping policy in one place.
| Topic | What to expect |
|---|---|
| Shipping cost | Free on every product, including eligible Beauty Savings items |
| Order minimum | None, order as little or as much as you like |
| Delivery estimate | 3–5 calendar days, weekends and holidays included |
| Order confirmation | Sent by email with your order number and summary |
| Tracking | Anytime on our Track your order page |
| Returns & exchanges | Free within 30 days |
| Customer care | 24/7, every day of the year |
The Route
Each stop below covers one part of our shipping policy, in the order your parcel experiences it.
Stop 01 · Overview
This Shipping Policy applies to orders placed at avelissea.lat. Avelissea is a U.S.-based online beauty store located at 84 Brown Ave, Louisville, MS 39339, United States. If you have a question about delivery to your location, our customer care team is happy to help.
Stop 02 · Cost
Shipping is free on all products, with no order minimum.
Stop 03 · Timing
Orders are delivered within an estimated 3–5 calendar days of being placed. Calendar days include weekends and holidays.
Delivery times are estimates. Carrier delays, severe weather, peak seasons or address issues can occasionally extend them.
Stop 04 · Tracking
After you order, you will receive a confirmation email with your order number and summary. Please keep it handy for tracking and support.
You can follow your order at any time on our Track your order page. If tracking has not updated, check again a little later or contact our 24/7 team.
Stop 05 · Address
Please review your shipping details carefully at checkout. If you notice a mistake, contact us as soon as possible with your order number and the correct address. We will do our best to help, but we cannot guarantee changes once an order has shipped.
Stop 06 · Care
Our team will work with you and the carrier to resolve any issue as quickly as possible.
Stop 07 · Returned Parcels
If a parcel is returned to us as undeliverable, for example because of an incomplete address, we will contact you to arrange the next steps.
Stop 08 · Returns
Changed your mind? We offer free returns and exchanges within 30 days. Full details are in our Return & Refund Policy.
For delivery help any time, our customer care team is available 24/7.
Stop 09 · Updates
We may update this policy from time to time, and the date at the top of this page will change when we do. Questions? Use the Contact Us section at the end of this page, or write to us at 84 Brown Ave, Louisville, MS 39339, United States.
Still Have a Question?
Need help with an address, tracking or a delivery? Our customer care team is here 24/7.
Contact Us