Customer Care · Help Center

Frequently Asked Questions

Clear answers about orders, free shipping, automatic savings, returns and caring for your beauty essentials, so every Avelissea ritual begins with confidence.

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24/7Customer support
FreeShipping on all products
3–5Calendar days delivery

Smiling woman with glowing skin applying moisturizer against a warm peach backdrop

24/7 Customer Support
Free Shipping on All Products
Delivery in 3–5 Calendar Days
15% Off Sitewide After Email Signup
20% Off Eligible Beauty Savings
Free 30-Day Returns & Exchanges

24/7Customer support, every day of the year
3–5Calendar days for delivery, shipped free
15%Automatic sitewide savings after email signup
30Days for free returns and exchanges

Orders & Payment

Everything you need to know before and after you check out.

How do I place an order?

Browse our collections, choose your preferred shade, size or set on the product page, then add it to your cart. When you are ready, continue to our secure checkout to enter your delivery details and complete your purchase.

Which payment methods can I use?

The payment options available for your order are displayed at checkout, where every transaction is processed securely. Choose the method that suits you before confirming your purchase.

Will I receive an order confirmation?

Yes. Once your order is placed, a confirmation email with your order summary is sent to the address you provided. Keep your order number close, as it helps when you track a delivery or speak with our team.

Can I change or cancel my order?

Reach our 24/7 customer support team as soon as possible with your order number and the change you need. If your order has not yet shipped, we will do our best to update it for you.

Shipping & Delivery

Complimentary shipping on every product, with no minimum spend.

Do you charge for shipping?

Never. Shipping is free on all Avelissea products, with no order minimum required, whether you order a single lip gloss or a complete skincare routine.

How long does delivery take?

Orders are delivered within 3–5 calendar days. Calendar days include weekends and holidays, so your essentials arrive without unnecessary waiting.

How can I track my order?

Visit Track your order and enter the details requested on the tracking page to follow your parcel from dispatch to your door.

Where do you deliver?

Avelissea is a U.S.-based beauty store. The delivery options available for your address are confirmed at checkout before you pay. Full details are in our Shipping Policy.

Hands opening a shipping box that holds a serum bottle — Delivered free in 3–5 calendar days

Minimal skincare bottles and jars arranged on a pale surface

The Avelissea Edit

Considered Essentials, Thoughtfully Chosen

From gentle cleansers and serums to brushes, hair, body and nail care, every collection is arranged to make a beautiful routine simple to build.

Explore Fresh Beauty Finds

Offers & Savings

Our savings apply automatically. There is never a code to remember.

How does the 15% email discount work?

Subscribe with your email address and, once your subscription is successful, an automatic 15% discount applies sitewide. It is not limited to your first order, and no code is required.

What is Beauty Savings?

Beauty Savings is our curated collection of selected products with an automatic 20% discount. Eligible items carry a −20% badge, and the reduced price is applied for you, with no code needed.

Do I need a discount code?

No. Both the 15% subscriber discount and the 20% Beauty Savings discount are applied automatically to eligible purchases.

Can I use more than one offer?

The discounts that apply to your order are shown in your cart and at checkout before you pay, and the checkout total is always your final price.

Beauty jars presented in an open gift box tied with a gold ribbon — Automatic savings, never a code

Returns & Exchanges

Free returns and exchanges within 30 days, handled with care.

What is your return policy?

You can return or exchange your purchase free of charge within 30 days. The complete terms are set out in our Return & Refund Policy.

Is there a cost to return or exchange?

No. Returns and exchanges made within the 30-day window are free.

How do I start a return or exchange?

Share your order number and the item you would like to return or exchange with our customer support team, using the details listed at the bottom of this page. We will guide you through each next step.

Can I exchange for a different shade or size?

Yes. Let our team know which item you would prefer instead, and we will arrange your free exchange within 30 days, subject to availability.

Rose quartz facial roller and gua sha stone resting on white marble

Tools & Rituals

Tools That Elevate the Ritual

Facial rollers, gua sha stones, sponges and brushes perform beautifully for longer with gentle, regular care.

Read the Tool Care Guides

Products & Badges

Understand our collections and the badges you will see in the shop.

What does Avelissea offer?

We curate skincare, from cleansers, makeup removers and moisturizers to serums, oils, masks and exfoliators, alongside makeup for complexion, eyes, lips and cheeks. You will also find makeup brushes, sponges, facial rollers and gua sha tools, plus hair, body and nail care essentials.

What do the New, Selling Fast! and −20% badges mean?

New marks products in Fresh Beauty Finds. Selling Fast! marks favorites from Beauty Best Sellers. −20% marks eligible products in Beauty Savings. A product can belong to more than one collection, so it may show more than one badge.

How do I choose products for my skin?

Read the description and ingredient information on each product page, and patch test new skincare before full use. For a specific skin condition or concern, please consult a dermatologist or healthcare professional.

For inspiration, explore our Skincare Tips & Routines.

How should I care for brushes and tools?

Wash brushes and sponges regularly with a gentle cleanser, reshape them, and let them air-dry fully before storing. Wipe rollers and gua sha stones clean after each use. Our Beauty Tool Care Guides cover each tool in detail.

Support & Security

Real help whenever you need it, day or night.

When is customer support available?

Our customer support team is available 24/7, every day of the year.

How can I reach Avelissea?

Email support@avelissea.lat or call +1 (732) 253-8129. Our business address is 84 Brown Ave, Louisville, MS 39339, United States. You can also use the Contact Us button at the end of this page.

Is my personal information secure?

Orders are completed through our secure checkout. To learn how we collect, use and protect your information, please read our Privacy Policy.

Where can I find beauty inspiration?

Visit the Beauty Guides & Inspiration links in the footer for routines, makeup tutorials, tool care and hair, body and nail care advice.