Section 01
Our 30-Day Promise
At Avelissea, beauty is personal. If something is not right for you, we offer free returns and free exchanges within 30 days. Our customer care team is available 24/7 to guide you through every step.
Policies & Information
Return & Refund Policy
Free returns and exchanges within 30 days, guided by our 24/7 team. Here is exactly how it works.
Free returnsFree exchanges30-day window24/7 guidance
Last updated October 15, 2026
The Policy
Every Detail, Step by Step
Section 02
The Return Window
You have 30 days from the day you receive your order to request a return or exchange. Please reach out within this window so we can help as quickly as possible.
Section 03
How to Start a Return
- Contact our customer care team with your order number and the item you would like to return or exchange.
- Our team confirms the next steps and shares the instructions for your return.
- Send the item back as instructed. Returns are free of charge.
Please contact us before sending anything back, so we can match your return to your order.
Section 04
Item Condition
Where possible, please return items in the condition you received them, with their original packaging and any included accessories.
If a product has been opened or used, let our team know when you contact us and we will advise on the next steps.
Section 05
Exchanges
Prefer a different shade, size or product? Tell us your choice within 30 days. Exchanges are free and subject to availability.
If your preferred item has a different price, our team will explain any difference before confirming your exchange.
Section 06
Refunds
Once your return is received and checked, we will issue your refund to your original payment method and let you know by email.
Refunds cover the amount you paid for the item, after any automatic discounts. Because shipping and returns are free, no shipping costs are deducted. Your bank or card provider may need additional time to show the refund on your statement.
Section 07
Damaged or Incorrect Items
If your order arrives damaged, defective or incorrect, contact us as soon as possible with your order number and photos of the item and packaging. We will work with you to put it right at no cost to you.
Section 08
Changes & Contact
We may update this policy from time to time, and the date at the top of this page will change when we do. These terms work alongside our Terms of Service.
To start a return or ask a question, use the Contact Us section at the end of this page, or write to us at 84 Brown Ave, Louisville, MS 39339, United States.
The Refund Timeline
From Request to Refund
Five simple stages, all free of charge.
- Day 1–30You Reach Out
Share your order number and the item.
- GuidanceWe Confirm the Steps
Our team sends your return instructions.
- FreeYou Send It Back
Return the item as instructed, at no cost.
- CheckWe Receive It
Your return is received and checked.
- CompleteRefund or Exchange
Refunded to your original payment method, or your exchange is arranged.
Your Order Number
Found in your confirmation email.
The Item
Note the product, shade or size.
Return or Exchange
Tell us which you would prefer.
Quick Answers
Returns, Simplified
Does a return or exchange cost anything?
No. Returns and exchanges within the 30-day window are free.
When does the 30-day window start?
It starts on the day you receive your order.
How will I receive my refund?
Refunds are issued to your original payment method once your return is received and checked.
Can I exchange for a different shade?
Yes. Tell our team your preferred shade, size or product, and we will arrange it, subject to availability.
What if my item arrived damaged?
Contact us with your order number and photos, and we will put it right at no cost to you.
Is help available on weekends?
Yes. Our customer care team is available 24/7, every day of the week.
Still Have a Question?
Let’s Make It Right
Ready to start a return or exchange, or have a question first? Our customer care team is here 24/7.
Contact Us