Customer Care · Effortless Returns
Returns & Exchanges
Found a shade that is not quite you? Returns and exchanges are free within 30 days, and our team guides you through every step.
- 30Days
- FreeReturns
- FreeExchanges
- 24/7Support
The 30-Day Promise
Time to Be Sure
Beauty is personal. If something is not right for you, you have 30 days to return or exchange it, completely free of charge.
- Free of ChargeReturns and exchanges cost nothing.
- Within 30 DaysPlenty of time to try, decide and reach out.
- Guided 24/7Our customer support team is here around the clock.
How It Works
Return or Exchange, Simply
Choose the path that suits you to see each step.
- Reach Our Team
Within 30 days, share your order number and the item you would like to return.
- Receive Your Guidance
Our customer support team confirms the next steps for your return.
- Send It Back
Follow the instructions provided to send your item back. Returns are free.
- All Taken Care Of
Your return is completed as set out in our Return & Refund Policy.
- Tell Us Your Choice
Within 30 days, share your order number and the shade, size or product you would prefer.
- We Confirm Availability
Our team checks your preferred item and confirms the next steps.
- Send the Original
Follow the instructions provided to return your original item, free of charge.
- Enjoy Your New Pick
Your exchange is arranged, subject to availability, so you love what you wear.
Before You Reach Out
Your Ready Checklist
Tick each item to make your return or exchange as quick as possible.
0 of 4 ready
All set? Our team will guide you through the next steps.
Returns Questions
Good to Know
How long do I have to return an item?
You have 30 days for free returns and exchanges.
Does a return or exchange cost anything?
No. Returns and exchanges within the 30-day window are free.
Can I swap for a different shade or product?
Yes. Tell our team what you would prefer and we will arrange your exchange, subject to availability.
Is help available on weekends?
Yes. Our customer support team is available 24/7, every day of the week.
Where can I read the complete terms?
Every detail is in our Return & Refund Policy.
Returns Support · 24/7
Ready to Start a Return?
Share your order number and what you would like to return or exchange. Our customer care team will take it from there, any time of day.
Contact Us